For Helpdesk Options, please contact us

Per User / Minum of 5
 $         7.00  $      10.00  $       15.00
Service Scope STND ADV ELITE
• Support from 7am-7pm CST, Monday through Friday X
• Support 24/7/365 X X
• Support for three types of devices (Ex: Mobile Device, Laptop, Desktop) per user X X X
• Support for device attached peripherals X X X
• Tech Coaching & Device Education X X X
• Diagnosis & Troubleshooting X X X
• Device Network Connectivity X X X
• Software Support (Support for basic application suites such as Microsoft Office, Adobe, and similar applications) X X X
• Basic ticket & remediation reporting X X X
• Phone, Chat & Email support from our US-based call center X X X
• Support for Windows 8.1, Windows 10, Windows 11, Android, Mac OS, iOS, and Chrome X X X
• Escalation: Incident based remote connection (Triage & Diagnostics, Remediation, and Operator Error Issues) X
• Escalation: Remote connection w/ silent agent or branded agent X X
Proactive Monitoring (Incident based Remote Connection for Chromebook or Apple product) X X
Unlimited PC Tune-ups X X
Triage & Diagnostics X X
Remediation X
Automated Remediation X
Operator Error Issues X X
Virus Removal X X
ALL TIERS – Access to TOGaDesk for MSP to view ticket status
o Reporting Dashboard w/ information on active clients and endpoints (endpoints coming soon)
o Number of Chats & Tickets
o Number of Seats Available / Used
Service Out-of-Scope
• Support for legacy versions of Windows such as XP, Vista, 7 and 8 & Linux
• Support for custom built computers
• Any hardware issues; Domain or password resets
• Support for Applications containing confidential personal data such as:
o Financial/Accounting Software
o Proprietary Software
o Gaming Software
o Anything not listed above
New Customer Implementation
ONE TIME, Implementation and Configuration (unlimited tenants) $2,295 $2,295 $2,295