For Remote Monitoring and Management (RMM) Options, please contact us
| Per User / Minum of 5 | |||
| $ 7.00 | $ 10.00 | $ 15.00 | |
| Service Scope | STND | ADV | ELITE |
| • Support from 7am-7pm CST, Monday through Friday | X | ||
| • Support 24/7/365 | X | X | |
| • Support for three types of devices (Ex: Mobile Device, Laptop, Desktop) per user | X | X | X |
| • Support for device attached peripherals | X | X | X |
| • Tech Coaching & Device Education | X | X | X |
| • Diagnosis & Troubleshooting | X | X | X |
| • Device Network Connectivity | X | X | X |
| • Software Support (Support for basic application suites such as Microsoft Office, Adobe, and similar applications) | X | X | X |
| • Basic ticket & remediation reporting | X | X | X |
| • Phone, Chat & Email support from our US-based call center | X | X | X |
| • Support for Windows 8.1, Windows 10, Windows 11, Android, Mac OS, iOS, and Chrome | X | X | X |
| • Escalation: Incident based remote connection (Triage & Diagnostics, Remediation, and Operator Error Issues) | X | ||
| • Escalation: Remote connection w/ silent agent or branded agent | X | X | |
| Proactive Monitoring (Incident based Remote Connection for Chromebook or Apple product) | X | X | |
| Unlimited PC Tune-ups | X | X | |
| Triage & Diagnostics | X | X | |
| Remediation | X | ||
| Automated Remediation | X | ||
| Operator Error Issues | X | X | |
| Virus Removal | X | X | |
| ALL TIERS – Access to TOGaDesk for MSP to view ticket status | |||
| o Reporting Dashboard w/ information on active clients and endpoints (endpoints coming soon) | |||
| o Number of Chats & Tickets | |||
| o Number of Seats Available / Used | |||
| Service Out-of-Scope | |||
| • Support for legacy versions of Windows such as XP, Vista, 7 and 8 & Linux | |||
| • Support for custom built computers | |||
| • Any hardware issues; Domain or password resets | |||
| • Support for Applications containing confidential personal data such as: | |||
| o Financial/Accounting Software | |||
| o Proprietary Software | |||
| o Gaming Software | |||
| o Anything not listed above | |||
| New Customer Implementation | |||
| STANDARD – ONE TIME – FOR SUPPORT W/REMOTE CONNECT | $1,701 | ||
| ADVANCED – ONE TIME – AGENT BASED SUPPORT W/REMOTE CONNECT | $4,191 | ||
| ELITE – ONE TIME – AGENT BASED SUPPORT W/REMOTE CONNECT & RMM | $4,968 | ||